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CUSTOMER EXPERIENCE MANAGEMENT

Elevate guest experience, encourage repeat business, and strengthen overall brand loyalty.

What is Customer Experience Management?

70%

of all emotion generate by scent

Customer Experience Management (CEM)

is a strategy that uses fragrance to create a specific atmosphere that encompasses understanding and controlling every aspect of a guest's experience from the moment they consider check-in a stay to post-checkout feedback. The goal is to create a positive, memorable experience that encourages loyalty and repeat business.

How Does Scent Marketing Work?

Signature Scent marketing works by strategically employing fragrances to create a memorable, welcoming, and distinctive atmosphere within hospitality settings such as hotels, resorts, and spas. The goal is to enhance guest satisfaction, encourage repeat business, and strengthen overall brand loyalty.

เผาธูป

OUR CLIENTS

SCENT EXPERIENCE DESIGN

Creating a brand identity and welcoming ambiance, ensuring a consistent brand experience across all properties.

I

Brand Differentiation

II

Market Niche Expertise

III

Customer Engagement

and Satisfaction

Image by Keghan Crossland

IV

Sustainable Growth

V

Innovation and Adaptability

VI

Comprehensive Service Offering

Image by Matteo Steger

Strategic Integration in Restaurant

Scent marketing is a sophisticated strategy to enhance brand identity, elevate customer experiences, and build emotional connections that drive loyalty and word-of-mouth referrals. By carefully selecting and implementing a signature scent, restaurants can create a unique and memorable atmosphere that complements their culinary offerings and sets them apart in a competitive industry.

Immersive Atmosphere l Enhancing Customer Experience l Marketing and Word-of-Mouth

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Scene Bangkok

กลิ่นอายความร่วมสมัยของกลิ่นลูกแพร์ ชาผลไม้ และดอกฟรีเซียบอกเล่ากิจกรรมผ่อนคลาย การเดินเล่นท่ามกลางสวน จิบชาในยามบ่ายวันอาทิตย์ ในคาเฟ่สไตล์ฝรั่งเศส กลิ่นเปิดจากเลม่อนฝรั่งเศสให้ความสดชื่น ปลุกพลัง และความเจริญอาหาร ตัดกับกลิ่นเบสหวานวนิลาที่ให้ความละมุนกลมกล่อมเสริมรสเบเกอรี่

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