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CUSTOMER EXPERIENCE MANAGEMENT

Elevate guest experience, encourage repeat business, and strengthen overall brand loyalty.

What is Customer Experience Management?

70%

of all emotion generate by scent

Customer Experience Management (CEM)

is a strategy that uses fragrance to create a specific atmosphere that encompasses understanding and controlling every aspect of a guest's experience from the moment they consider check-in a stay to post-checkout feedback. The goal is to create a positive, memorable experience that encourages loyalty and repeat business.

How Does Scent Marketing Work?

Signature Scent marketing works by strategically employing fragrances to create a memorable, welcoming, and distinctive atmosphere within hospitality settings such as hotels, resorts, and spas. The goal is to enhance guest satisfaction, encourage repeat business, and strengthen overall brand loyalty.

Image by British Library

OUR CLIENTS

SCENT EXPERIENCE DESIGN

Creating a brand identity and welcoming ambiance, ensuring a consistent brand experience across all properties.

I

Brand Differentiation

II

Market Niche Expertise

III

Customer Engagement

and Satisfaction

น้ำมันหอมกลิ่น

IV

Sustainable Growth

V

Innovation and Adaptability

VI

Comprehensive Service Offering

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Scent Diffusion System

Scent diffusion technology that can cover the desired areas effectively without overwhelming guests. Options include HVAC integration for widespread scent distribution, standalone diffusers for specific areas, and more localized solutions for individual rooms or spaces.

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Hotel Amenities

Integrate the signature scent into hotel amenities such as perfume toilet amenities, air care solution and welcome gift.

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Spa Amenities

Incorporate the signature scent into spa products like oils, lotions, and candles. Use diffusers in treatment rooms, relaxation areas, and bathrooms to enhance the therapeutic experience.

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