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CUSTOMER EXPERIENCE MANAGEMENT

Elevate guest experience, encourage repeat business, and strengthen overall brand loyalty.

What is Customer Experience Management?

70%

of all emotion generate by scent

Customer Experience Management (CEM)

is a strategy that uses fragrance to create a specific atmosphere that encompasses understanding and controlling every aspect of a guest's experience from the moment they consider check-in a stay to post-checkout feedback. The goal is to create a positive, memorable experience that encourages loyalty and repeat business.

How Does Scent Marketing Work?

Signature Scent marketing works by strategically employing fragrances to create a memorable, welcoming, and distinctive atmosphere within hospitality settings such as hotels, resorts, and spas. The goal is to enhance guest satisfaction, encourage repeat business, and strengthen overall brand loyalty.

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OUR CLIENTS

SCENT EXPERIENCE DESIGN

Creating a brand identity and welcoming ambiance, ensuring a consistent brand experience across all properties.

I

Brand Differentiation

II

Market Niche Expertise

III

Customer Engagement

and Satisfaction

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IV

Sustainable Growth

V

Innovation and Adaptability

VI

Comprehensive Service Offering

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Strategic Integration in Spa Amenities

The incorporation of a signature scent extends beyond the ambient air within your facilities. It encompasses a broad spectrum of spa amenities, including but not limited to, massage oils, body lotions, bath products, and even the textiles employed within the spa. This coherent integration ensures that every element of the client's experience is imbued with the essence of your brand, creating a seamless and immersive sensory journey.

Brand Distinction l Emotional Resonance l Enhanced Client Retention

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Scent Diffusion System

Scent diffusion technology that can cover the desired areas effectively without overwhelming guests. Options include HVAC integration for widespread scent distribution, standalone diffusers for specific areas, and more localized solutions for individual rooms or spaces.

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Spa Amenities

Integrate the signature scent into spa amenities such as perfume toilet amenities, air care solution and welcome gift.

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ODM Service

Incorporate the signature scent into spa products like oils, lotions, and candles. Use diffusers in treatment rooms, relaxation areas, and bathrooms to enhance the aromatherapy experience.

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